Terms & Conditions
The purchase of products from Millers of Speyside is governed by these terms & conditions. We recommend that you read them before ordering from us. They are important to both you and us.
• All products are supplied by Millers of Speyside Ltd., Strathspey Industrial Estate, Grantown on Spey, Morayshire, PH26 3NB (Incorporated in Scotland No. SC152378).
• Order placed via our web site are not accepted from persons under the age of 18 years old. By placing an order you make a representation that you are over this age. Where you place an order and are under that age you are in breach of contract and may be in breach of the law. The holder of the credit or debit card that you use will be fully liable for all sums charged.
• For online ordering, items purchased will be delivered to an address of your choice (UK Mainland only) in temperature-controlled packages by our appointed courier, TNT.
Guarantee of Quality
Millers of Speyside Ltd guarantees that all products supplied to customers are of the highest quality.
Millers accept all major credit and debit cards (no minimum) and use a secure payment system, Sage Pay, supplied by The Bank of Scotland. In addition to this, we accept Cheques, Cash and payment by BACS.
Our payment terms for established credit account customers are strictly 28 days from date of invoice. New customers will have terms agreed prior to despatch. Customers who have arranged monthly accounts must settle by the 14th of the month following statement, i.e. all January invoices to be cleared by 14th February.
In order to recover any outstanding debts we will employ the services of a debt collection agency. On instruction to recover a debt, a surcharge of 15% will automatically be added. Interest and further legal costs incurred will be passed directly to the customer.
Millers make every effort to ensure our products arrive in perfect condition. If there is a problem with a delivery, short weight or a return, please notify us immediately following receipt/checking of your order, so that we can rectify the situation promptly.
Retention of Title
This remains with Millers of Speyside Ltd until the goods are paid in full.
Payments made online for products will be made at the time of purchase via SagePay. This is a secure online credit & debit card payment system. SagePay achieves the highest level of compliance under the Payment Card Industry Data Security Standard (PCI).
We are committed to protecting your privacy and we will never pass on any details we hold about you to anyone else. The type of information that we will hold on our database will be:
• Your name
From time to time we will contact you with information relating to our business. However, if you do not wish to receive such information then all you have to do is to tell us and we will remove the information immediately.
In the unlikely event that you are in any way dissatisfied with any aspect of our service or products, please contact us immediately so that we can fully resolve it both promptly and professionally. If your dissatisfaction relates to any of our products, we will offer you the option of replacement or refund.