Terms & Conditions

Who we are

Our website address is: millersofspeyside.co.uk

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

The purchase of products from Millers of Speyside is governed by these terms & conditions. We recommend that you read them before ordering from us. They are important to both you and us.

• All products are supplied by Millers of Speyside Ltd., Strathspey Industrial Estate, Grantown on Spey, Morayshire, PH26 3NB (Incorporated in Scotland No. SC152378).

• Order placed via our web site are not accepted from persons under the age of 18 years old. By placing an order you make a representation that you are over this age. Where you place an order and are under that age you are in breach of contract and may be in breach of the law. The holder of the credit or debit card that you use will be fully liable for all sums charged.

• For online ordering, items purchased will be delivered to an address of your choice (UK Mainland only) in temperature-controlled packages by our appointed courier, TNT.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Guarantee of Quality

Millers of Speyside Ltd guarantees that all products supplied to customers are of the highest quality.

Payment Options

Millers accept all major credit and debit cards (no minimum) and use a secure payment system, Sage Pay, supplied by The Bank of Scotland. In addition to this, we accept Cheques, Cash and payment by BACS.

For online orders, all payments are fast and secure through the PayPal payment portal.

Payment Terms

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Our payment terms for established credit account customers are strictly 28 days from date of invoice. New customers will have terms agreed prior to despatch. Customers who have arranged monthly accounts must settle by the 14th of the month following statement, i.e. all January invoices to be cleared by 14th February.

In order to recover any outstanding debts we will employ the services of a debt collection agency. On instruction to recover a debt, a surcharge of 15% will automatically be added. Interest and further legal costs incurred will be passed directly to the customer.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Retention of Title

This remains with Millers of Speyside Ltd until the goods are paid in full.

Payment

Payments made online for products will be made at the time of purchase via PayPal. This is a secure online credit & debit card payment system. PayPal achieves the highest level of compliance under the Payment Card Industry Data Security Standard (PCI).

Data Protection

We are committed to protecting your privacy and we will never pass on any details we hold about you to anyone else. The type of information that we will hold on our database will be:

• Your name
• Address
• Telephone and fax numbers
• Email address

From time to time we will contact you with information relating to our business. However, if you do not wish to receive such information then all you have to do is to tell us and we will remove the information immediately.

Returns & Refunds Policy

In the unlikely event that you are in any way dissatisfied with any aspect of our service or products, please contact us immediately so that we can fully resolve it both promptly and professionally. If your dissatisfaction relates to any of our products, we will offer you the option of replacement or refund.

You can contact us via telephone, email or by post. See our contact page for full details.